Contact DAS Customer Success Team
For business and onboarding inquiries, or to receive technical support:
statcan.dassupport-soutiendelads.statcan@statcan.gc.ca
Internal - Statistics Canada Employees
How to submit a technical request or report a problem For technical support please submit a ticket via Jira:
- Open Statistics Canada Jira software: DAS Support (DASSR)
- From the Menu Bar, select the button Create:
- In the Jira Create Issue Window, Select the Issue Type = Client Support:
- In the Jira Create Issue window, enter the information related to your request:
- Summary (mandatory): Type a short summary definition of you request
- Assignee (mandatory): Select “automatic”
- Component (mandatory): Select “GAE”
- Description (mandatory): Type a detailed description of your request.
- Attachment (optional): Supporting documentation relating to your request (ex: screen caps of errors)
DAS Support will complete the rest of information in the jira ticket if necessary. You will receive updates about the ticket via email.
More DAS Contacts: